Our Story New

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too!You can contact us through our customer service email: customerservice@oxyenergy-my.com, or by clicking the “Chat” button at the bottom right corner of our website. We will respond to you within 48 hours.However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Generally, we will ship your order within 24 hours after your purchase. The delivery time will take 1 to 3 days.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returnedwithin 30 daysafter receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.The courier fees arising from the return shall be borne by the customer.Thank you for your cooperation.

Refunds are processed within 7 days from when we receive the item(s).